Frequently Asked Questions
CLICK ON THE APPLICABLE CATEGORY BUTTON TO VIEW
A LIST OF QUESTIONS PERTAINING TO THAT CATEGORY
ON THE RIGHT SIDE OF THE SCREEN.
Questions about Payments
- 1. What if I do not have my Notice of Violation?
- A: Please call 1-866-790-4111 for assistance from a customer service agent.
- 2. How much is the fine?
- A: The fine amount is indicated on the front of the Notice of Violation in the Amount Due Section AND ON THE payment coupon. In some instances, Late Fees will be assessed if not paid by the due date.
- 3. How do I pay the fine?
- A:There are multiple ways to pay your fine:
ONLINE: Please refer to your Notice for availability and/or web address for online payment. The fastest and easiest way to pay your Notice is online. Click on the Login or Pay Now button and enter your Notice number and PIN. You will also be able to retrieve a confirmation number for your payment and print a receipt.
PAYMENT BY MAIL: Your payment must be received before the due date on the front of your Notice. Mail your check or money order in the envelope enclosed with your Notice. Include the coupon from your Notice. DO NOT MAIL CASH (Cash payments will not be accepted). Be sure to put the Notice number from the front of your Notice on the face of your payment.
PAYMENT IN PERSON: In some instances you may pay your fine in person. Please review the payment section of the Notice to see if you are provided the option to pay in person.
- 4. Can I get a payment plan or extension?
- A: Payment plans and extensions are not available.
- 5. Can I get the Late Fee waived?
- A: For most cities the Late Fee cannot be waived unless the Notice was returned as undeliverable by the post office.
- 6. When is my payment due?
- A: The due date is listed on the front of the Notice. The payment coupon also will have the due date listed. In some instances Late Fees will be assessed if not paid by the due date. When mailing in a payment; allow 10 days in order to be received in a timely manner.
- 7. What is the processing time for a mail in payment?
- A:Your payment must be received before the due date that is featured on the front of your Notice. Your payment options are listed on the back of the Notice. For your convenience, an envelope is provided to send your payment. Please make sure you mail the payment coupon from the Notice with your payment to ensure your payment is processed properly. If mailing a payment, please send it at least 10 days prior to the due date to avoid late penalties.
- 8. What happens if I do not pay by the listed date?
- A:Consequences of a citation remaining unpaid with no response are listed on the back of your Notice. Carefully read the Notice as the individual named is responsible by:
1. Paying the amount due
2. Submitting an affidavit/declaration (if applicable)
3. Requesting a Transfer of Liability
4. Requesting a hearing
Failure to respond to a Notice of Violation may result in:
1. Additional Late Fees
2. A summons to appear in court
3. A delinquent notice with further instructions
4. Your vehicle registration can be withheld
- 9. How long will it take for my payment to post?
- A: If mailing your ticket, allow at least 10 days for mailing and processing. For online payments, allow 24 hours for payment posting when using a credit card. If you are using a debit card or eCheck, the processing time is 72 hours.
- 10. Is there a pay in person option?
- A: In some instances you may pay your fine in person. Please review the payment section of the Notice to see if you are provided the option to pay in person.
- 11. Why did my check get returned?
- A: The following reasons are the most common for a returned check:
• Due to Non Sufficient Funds (NSF)
• Due to inability to locate account
• Due to stop payment from the bank
Questions about Disputes
- 1. What if I am not the driver/owner of the vehicle at the time of the violation?
- A: Please refer to your Notice or login for further instructions. If applicable; you may be able to submit an affidavit or declaration of non-liability. The forms may be downloaded from www.ViolationInfo.com. The form must be filled out, accurately and in its entirety.
- 2. Why did I receive a Notice of Violation?
- A: Based upon images captured by the automated system, your vehicle was determined to have committed a violation. As the owner of the vehicle, the Notice of Violation is mailed to you. If you were making a right turn on red and you received a Notice of Violation, this means that the vehicle indicated did not come to a complete stop before proceeding.
- 3. I thought it was legal to make a right hand turn on red?
- A: A Notice of Violation for a red-light violation is issued when your vehicle fails to stop at a clearly marked stop line or at any other stopping point described in the ordinance when facing a steady circular red signal. You will also be issued a Notice of Violation for a red-light violation if you do not come to a complete stop before making a right turn.
- 4. How do I request a hearing?
- A: To request a hearing, please follow the instructions on your Notice of Violation. You will receive notification by mail of the date, time, and location of your scheduled hearing. Once you have requested a hearing, if you have not received a notification of court date, you can call the court or local issuing authority to verify the hearing request was received and to obtain the date, time, and location.
- 5. How do I transfer to the employee driving the car?
- A: Transfer of liability to an employee can be done only if a person to person transfer is allowed. Please refer to your Notice or login for further instructions specific to the city the Notice was issued from. If a person-to-person transfer is allowed, the individual may login to our website www.ViolationInfo.com to download an Affidavit of Non-Responsibility. If a transfer is not allowed, the registered owner or the driver can pay the Notice of Violation or they can request a hearing and further pursue the concern with the court.
- 6. Where do I get an Affidavit?
- A: You may obtain an affidavit by logging in to the web site www.ViolationInfo.com. Click on the login button and enter your Notice number and PIN.
- 7. What is a UTC (Uniform Traffic Citation)?
- A: Specific to Florida, a UTC is issued directly from the city to registered owner of the vehicle for failure to respond to the initial Notice of Violation.
- 8. Why did I get the UTC (Uniform Traffic Citation)?
- A: UTCs (Uniform Traffic Citations) are issued for intersection safety red-light violations pursuant to Florida state statutes when a registered owner of the vehicle has either failed to pay a Notice of Violation, or because the car owner receiving a Notice of Violation filed an affidavit confirming the identity of the driver for a specific citation.
- 9. I already made a payment; then received a UTC (Uniform Traffic Citation).
- A: If payment was received after due date on the Notice of Violation, the payment will be returned and a UTC will still be issued.
- 10. I received a UTC (Uniform Traffic Citation) and the amount due increased.
- A: Once a UTC is issued it accrues court costs from the state.
- 11. Can I contest the citation after a UTC (Uniform Traffic Citation) has been issued?
- A: Yes. On the issued UTC, check option B in lower left hand corner, sign and date the Notice on the right hand side above the images and return to the address within the option B paragraph.
- 1. Why did I receive a Notice of Violation?
- A: Based upon images captured by the automated system, your vehicle was determined to have committed a violation. As the registered owner of the vehicle, the Notice of Violation is mailed to you.
1. The vehicle exceeded the maximum speed limit posted on the road. Please refer to your notice for additional information, including a breakdown on the different ranges of speed violations and fine amounts associated with those ranges.
B) Red Light Violations:
1. Right turn on red - Vehicle must make a full and complete stop behind line of demarcation (the area that has been identified where the vehicle must stop, prior to entering the intersection) before making a right hand turn on a red light.
2. Red light violation - Vehicle passed the line of demarcation after the traffic signal turned red.
3. Left on Red - Vehicle passed the line of demarcation after the traffic signal turned red.
4. To review images and/or video of your violation login to the site using the Notice number and PIN.
C) Illegally Passing a School Bus:
1. If a school vehicle has stopped on a roadway and is operating the alternating flashing red lights and or the stop arm is extended, the driver of another vehicle meeting or overtaking the school vehicle may not proceed until the school vehicle resumes motion or the alternating flashing red lights and or stop arm are deactivated.
- 2. Will I receive any points on my driving record for this violation?
- A: For most cities the violation does not affect the driving record. Some exceptions include Arizona and California. Depending on eligibility of the citizen you may be able to avoid points by taking a Defensive Driving or Traffic Safety class. Please review your Notice carefully to determine applicable laws for the location in which you received the violation.
- 3. Is this a real citation?
- A: Images of your vehicle were captured and recorded by a traffic safety camera. You can review your images and/or video of the actual occurrence online. The images and video were reviewed by several qualified technicians and finally by the Police Department in the location in which you received the violation before the alleged violation was affirmed and mailed to you as the registered owner or identified driver.
- 4. May I attend traffic school?
- A: Defensive Driving or Traffic Survival School is available in specific cities. If this option is available in the city in which you received the citation, the information will be included with the Notice of Violation. You can also login to this website to review city specific rules and information. Click on the Login button and enter your Notice number and PIN.
- 5. Will my insurance rates be affected?
- A: For most cities this does not affect the insurance rates, however, there are exceptions for residents in Arizona and California. Please review your Notice carefully to determine applicable laws for the location in which you received the violation.
- 6. Who reviews the citation?
- A: American Traffic Solutions reviews a potential violation first and then passes it on to the police department in the location in which you received the violation for the final review and issuance of the violation.
- 7. Isn't the main purpose of red light cameras to make money?
- A: No. The objective of photo enforcement is to deter dangerous driving behaviors and increase public safety. Signs and publicity campaigns typically warn drivers that photo enforcement is in use. Revenue is generated from fines paid by drivers who continue to run red lights, but this is a fundamental component of all traffic enforcement programs. Ideally, ticket revenue should decline over time as the cameras succeed in deterring would-be red-light runners. Independent audits of red light camera enforcement have shown that in some jurisdictions fines exceeded program costs, while in others, the programs didn't break even.
- 8. What does Amber/Ambient Time mean?
- A: Amber/Ambient Time is the duration of the yellow light before it turned red. Amber is the light which shows up after the green to warn drivers that the light is about to change to red.
- 9. What is the purpose of school bus stop arms?
- A: To notify other drivers that children are boarding or disembarking a school bus and to assure their safety.