FREQUENTLY ASKED QUESTIONS

AUTOMATED RED LIGHT AND SPEED

CAMERA ENFORCEMENT PROGRAM

 

What is a Red Light Camera Enforcement Program?

The Council of the City of New Orleans has amended its Code of the City to install and operate an Automated Traffic Enforcement System within the city to provide for enforcement and penalties of traffic signal and speed limit violations. This is a traffic safety program in which a city uses a state-of-the-art digital camera and violation detection system installed at intersections for the purpose of decreasing the number of red-light runners and reducing speed limits.

 

Why are they used?

According to the Insurance Institute for Highway Safety red light running is a leading cause of urban crashes and often causes injury and death. Cities install the system to improve public safety by deterring red light running.

 

What is a red light violation?

A red light violation occurs when a vehicle crosses the legal violation point and proceeds through the intersection after the traffic light has turned red. It is not a violation if the vehicle has entered the intersection prior to the signal turning red (such as to complete a left hand turn).

 

How do Red Light cameras work?

Each intersection is outfitted with a high resolution high speed digital camera. The cameras are activated by sensors which are located at the intersection and are only activated when a vehicle is detected by the sensors after the light has turned red. The cameras take two digital photos which document the violation and are mailed with a citation to the registered owner of the vehicle. The program operates 24 hours a day seven days a week and operates in all weather conditions. The system is only activated when a vehicle runs a red light and all intersections with red light cameras are clearly marked with photo enforcement signs. City assigned officers review every violation before the citation is issued. Citations contain images of the violation vehicle before it enters the intersection, while it is in the intersection and the license plate.

 

Are Red Light Cameras effective?

Yes. Red light cameras have been proven to be effective in reducing red light violations and right-angle crashes. Cities using these systems consistently report safer roads with fewer intersections collisions.

 

If I am already in the intersection when a light turns red, will I get a citation?

No. Citations are only issued when a vehicle enters the intersection AFTER the light has turned red. If you enter the intersection a green or yellow light you will not be photographed by the camera system.

 

Who receives the citation?

Citations are mailed to the registered owner of the vehicle.

What is the amount of the Red-Light fine?

The fine for a Red-Light camera violation in New Orleans is $105.00, plus an administrative fee of $30.00, for a total of $135.00.

Pursuant to Section 154-1703 of the Code of Ordinances, if you fail to timely pay your civil penalty and administrative fee or to timely challenge liability, you will be subject to a late payment penalty of $75.00 in addition to your original violation penalties.

How do the Speed Cameras Work?

The intersection speed cameras are the same units that record red light violations. However they are specially programmed to also register the speed of a vehicle as it enters the intersection. If the speed of the vehicle is excessive, the cameras will initiate and record the speed violation.

 

What is the amount of the Speed fine?

Fines for speed violations are tiered based on how many miles per hour the violator is traveling over the posted speed:

 

Speed Over Authorized Speed Limit††††††††††††† Civil Penalty††††††††† Administrative Fee††††††††††† Total

1 through 9 mph††††††††††††††††††††††††††††††††††††††††††††† $45††††††††††††††††††††††† $30††††††††††††††††††††††††††††††††††† $75

10 through 14 mph††††††††††††††††††††††††††††††††††††††††† $80††††††††††††††††††††††† $30††††††††††††††††††††††††††††††††††† $110

15 through 20 mph††††††††††††††††††††††††††††††††††††††††† $130††††††††††††††††††††† $30††††††††††††††††††††††††††††††††††† $160

Greater than 20 mpg††††††††††††††††††††††††††††††††††††† $205††††††††††††††††††††† $30††††††††††††††††††††††††††††††††††† $235

 

Pursuant to Section 154-1703 of the Code of Ordinances, if you fail to timely pay your civil penalty and administrative fee or to timely challenge liability, you will be subject to a late payment penalty of $75.00 in addition to your original violation penalties.

 

How can I contest this citation?

To request a hearing, please follow the instructions on your Notice of Violation. You will receive notification by mail of the date, time, and location of your scheduled hearing. Once you have requested a hearing, if you have not received a notification of court date, you can call the court to verify the hearing request was received and to obtain the date, time, and location.

If at the time of the violation, your vehicle was Sold or Stolen, you may complete an Affirmation of Non- Liability and submit it at your hearing. You may download the form at www.ViolationInfo.com. To submit the form, you will need the below information:

a) If the vehicle was sold, a copy of the notarized bill-of-sale; or

b) If the vehicle or plate was stolen, a copy of the police report

 

How do I pay my fine?

∑ Payment Online: The fastest and easiest way to pay your Notice is to pay online. Go to

www.ViolationInfo.com and log on with your Notice # and PIN shown in the red box on the front of your notice. Click the Pay button. There is a convenience fee.

∑ Payment by Phone: Call 504-658-8082 between 9:00 AM - 5:00 PM Central Time. There is a†† convenience fee.

∑ Payment by Mail: Mail your check or money order (payable to the City of New Orleans) in the envelope provided with the coupon at the bottom of your notice, to the address on the reverse side of the notice. DO NOT MAIL CASH. Be sure to put the Notice # (see reverse) on the face of your payment. If you have any questions, please call Customer Service at 504-658-8082.

ē Payment in Person:You may pay in person at City Hall, Administrative Hearing Center, 1300 Perdido Street, 1st Floor, Room 1W09, New Orleans, LA 70112 from 8:00 AM to 5:00 PM, Monday through Friday or at Clairborne Auto Pound from 7:30 AM to 1:00 AM, Sunday through Saturday at 400 North Clairborne Avenue, New Orleans, LA 70112.

 

Your payment must be received on or before the due date shown on the front of your Notice of Violation.

 

What if I donít pay the civil penalty?

Failure to respond within 30 days of the issuance of the Delinquent Notice will cause this matter to be submitted to a professional collection agency in accordance with applicable state and federal collection laws and a $75.00 penalty will be added to the fine amount.

 

What is the Refund Policy?

A refund check may be issued under the following circumstances:

         Duplicate or overpayment of a Notice of Violation

         Overpayment of the Notice of Violation as a result of a Hearing

 

If you feel as though you are entitled to a refund, please submit your request on the Red Light Refund Form. Send the completed form to the address specified at the top of the form.

Can I receive citations for other offenses as a result of my red light camera citation?

No. Drivers who receive photo red light citations are cited for red light violations only.

 

Can I view the images or video clip of the violation?

The images and video are available on the Internet at www.ViolationInfo.com. To log on to the site, you must enter the Notice # and the PIN located at the top right of your Notice of Violation.

 

Where are cameras located?

 

LA-NewOrleans-GoogleMap#2D0

 

QUESTIONS:

If you have any questions regarding payments please contact Customer Service at 504-658-8082.