FREQUENTLY ASKED QUESTIONS
AUTOMATED CAMERA ENFORCEMENT PROGRAM
Q: Are Photo
Safety Enforcement Programs effective?
A: Yes. Red Light
cameras have been proven to be effective in reducing red light violations and
right-angle collisions. Cities using
these systems consistently report safer roads with fewer collisions.
Q: Why are cameras used?
A: According to the Insurance Institute for Highway Safety red
light running is a leading cause of urban crashes and often causes injury and death. Cities install the system to improve public
safety by deterring red light running.
Q: Who
receives the ticket?
A: Complaints are mailed to the registered owner of the
vehicle.
Q: Will “points” be assessed
to my driving record?
A: This violation is considered a non-moving
infraction and no points will be assessed.
A: No. Citations are
only issued when a vehicle enters the intersection AFTER the light has turned
red. If you enter the intersection on a
green or yellow light you will not be photographed by the camera system.
Q. How can I dispute this citation?
A: If, at the time
and place of the violation, the vehicle or license plate captured by the recorded
image was stolen, the vehicle was part of a funeral procession, yielding to an
emergency vehicle, or a citation has been issued by a police officer for this
infraction, the Owner may submit information to that effect by affidavit and
mail it prior to the Due Date on the front of the Notice. If you would
like to contest this violation in person, you may appear on the date and time
shown on the front of your notice
A: No. Drivers who receive photo enforcement
citations are cited for red light violations only.
A: There are 4 ways to pay your fine:
ONLINE: The fastest and easiest way to pay your Notice is to
pay online. Go to www.ViolationInfo.com and
logon with your Notice # and PIN. Click
the Pay button. There is a $4.00
convenience fee.
PAYMENT BY PHONE: 8:00 AM to 5:00 PM Central time Toll free at: 1-866-790-4111. There is a $4 convenience fee.
PAYMENT BY MAIL: Your Payment
must be received before the Due Date on the front of your notice. Mail your
check or money order (payable to City of
PAYMENT
IN PERSON: You may pay your
fine at the Finance Dept,
Your payment must be received on or
before the due date shown on the front of your Notice of Violation. If you have any
questions regarding payments please contact the Customer service at
1-866-790-4111.
Q. What is the Refund Policy?
A: A refund
check may be issued under the following circumstances:
Duplicate
and/or overpayment of a Notice of Violation
Overpayment
of the Notice of Violation as a result of a Hearing
Overpayment
of the Notice of Violation as a result of an Appeal
If you
feel as though you are entitled to a refund, please submit your request on the Red
Light Refund Form. Send the completed form to the address specified at the top
of the form.