FREQUENTLY ASKED QUESTIONS
AUTOMATED CAMERA ENFORCEMENT PROGRAM
Q: Are Photo Safety Enforcement Programs effective?
A: Yes. Red Light cameras have been proven to be effective in reducing red light violations and right-angle collisions. Cities using these systems consistently report safer roads with fewer collisions.
Q: Why are cameras used?
A: According to the Insurance Institute for Highway Safety red light running is a leading cause of urban crashes and often causes injury and death. Cities install the system to improve public safety by deterring red light running.
Q: Who receives the ticket?
A: Complaints are mailed to the registered owner of the vehicle.
Q: Will “points” be assessed to my driving record?
A: This violation is considered a non-moving infraction and no points will be assessed.
A: No. Citations are only issued when a vehicle enters the intersection AFTER the light has turned red. If you enter the intersection on a green or yellow light you will not be photographed by the camera system.
Q. How can I dispute this citation?
A: If, at the time and place of the violation, the vehicle or license plate captured by the recorded image was stolen, the vehicle was part of a funeral procession, yielding to an emergency vehicle, or a citation has been issued by a police officer for this infraction, the Owner may submit information to that effect by affidavit and mail it prior to the Due Date on the front of the Notice. If you would like to contest this violation in person, you may appear on the date and time shown on the front of your notice
A: No. Drivers who receive photo enforcement citations are cited for red light violations only.
A: There are 4 ways to pay your fine:
ONLINE: The fastest and easiest way to pay your Notice is to pay online. Go to www.ViolationInfo.com and logon with your Notice # and PIN. Click the Pay button. There is a $4.00 convenience fee.
PAYMENT BY PHONE: 8:00 AM to 5:00 PM Central time Toll free at: 1-866-790-4111. There is a $4 convenience fee.
PAYMENT BY MAIL: Your Payment
must be received before the Due Date on the front of your notice. Mail your
check or money order (payable to City of
IN PERSON: You may pay your
fine at the Finance Dept,
Your payment must be received on or before the due date shown on the front of your Notice of Violation. If you have any questions regarding payments please contact the Customer service at 1-866-790-4111.
Q. What is the Refund Policy?
A: A refund check may be issued under the following circumstances:
Duplicate and/or overpayment of a Notice of Violation
Overpayment of the Notice of Violation as a result of a Hearing
Overpayment of the Notice of Violation as a result of an Appeal
If you feel as though you are entitled to a refund, please submit your request on the Red Light Refund Form. Send the completed form to the address specified at the top of the form.